Online Catalogue

About Us We are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept all major credit/debit cards as well as cheques and postal orders.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note crystal colours are subject to availability and Alchemy reserve the right to supply alternatives. If you wish to check availability of the crystal colours please contact us and we will check our stock for you.
Shipping And Handling All postage costs are calculated at the checkout based on weight of order and destination. Postage will be displayed BEFORE we take any personal details from you.
Delivery Schedule We will send in stock items to you on the next business day. We cannot accept responsibilty for the speed at which the courier or postal service delivers your goods. If you have a delivery deadline please phone or email first.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, VAT is included in the price shown on the website. All other orders are VAT free and the VAT will be removed at the checkout as soon as you have indicated the country of destination.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee. We cannot accept returns of items that have been made or altered to your specification or earrings and jewellery for body piercings, except if faulty, in which case we will exchange for another identical product.

Please note crystal colours are subject to availability and Alchemy reserve the right to supply alternatives. If you wish to check availability of the crystal colours please contact us and we will check our stock for you.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can phone, email or write to us, Details above.
Privacy Policy We do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' (in Internet Explorer) and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm We do not accept returns of earrings due to health reasons, you would not want to buy an earring that somebody else had worn.

2009 | Privacy Policy | Terms & Conds | Ring Sizing Information | Site Map


Please Note: All conversion rates are approximate and for guidance only.